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PRICE 주문전 읽어주세요.

개인결제창을 통한 결제 시 네이버 마일리지 적립 및 사용이 가능합니다.

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Notice 수량증가 수량감소 주문전 읽어주세요. (  0)
      Please take into consideration that some products may take additional time for delivery and processing.
      Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.

      - Customs and Duties

      The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
      1. Requirements:

      Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

      1) An item is eligible for cancellation if:
      -you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service center) or
      -the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
      -the ordered item is out of stock.

      2) We accept return(s) if:

      -you receive a product different from your order; or

      -you receive a defective product.

      **Return Instructions

      (1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

      (2) A customer service representative will be in contact to assist you by email or phone.

      (3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

      *Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

      *Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.

      *Please include all contents of the original package and free gifts (if applicable) in your return packaging.

      * Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.

      3) We do not accept return(s) if:

      -you are returning the items just because you changed your mind (on size, color, etc.)
      -you are returning shoes, bags, or any other accessories
      -the products are damaged due to your mishandling
      -your return request is not approved by our staff

      The following items are not considered defective:

      * Items that are originally manufactured without tags or labels
      * Items with creases that may have been made while shipping
      * Items with unsatisfactory/incomplete finish due to mass production

      4) If there is a missing item from your order:

      *Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
      *Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

      Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.

구매하시기 전 읽어주세요

- 모두 수작업으로 만들어진 인형으로

같은 원형일지라도 조금씩 다를 수 있습니다.

- 비스크 인형 특성상 표면에 미세한 반점들이 있기도 하고,

퍼팅라인이 존재할 수 있으며,

충격에 의해 금이 가거나 깨질 수 있습니다.

- 하나씩 만드는 수제 비스크 인형이기 때문에

교환이나 반품이 어렵습니다.

- 촬영 현장 및 모니터에 따라 실제 색상과 차이가 있을 수 있습니다.

-본 상품은 만 14세 이상의 컬렉터를 위한 상품입니다.

만 13세 이하 아동의 취급은 삼가바랍니다.

- 최대한 안전하게 포장하여 배송하지만

택배회사를 거쳐 배송되는 과정에서 파손이 생길 수 있기 때문에

가급적 택배기사님이 계신 곳에서 열어보시거나,

박스를 열기전부터 오픈까지 동영상 촬영을 꼭! 해두시기 바랍니다.


작업 과정과 향후 일정등에 관한 소식은 인스타그램을 통해 접하실 수 있습니다.



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